We are sorry you are having issues with empower.

 

We need more information to fix your issue which our diagnostic tool will automatically collect. Please follow the instructions below;

1. Please reproduce the issue again, noting the time, if possible preferably to the second. This way, we can assign the entries from the log files to each of your steps and analyse the logs efficiently .

2. Click on the green button above to download the diagnostic tool.

3. Once downloaded, unzip the file called "_empower support tools.zip" and open the unzipped folder called "_Information Collector".

4. Double click on the file named "InformationCollector.CLI.exe" in the folder. A window should now pop up and immediately close.

5. The tool will create a new ZIP file called "empowerInformation.zip" within the same folder.

6. Please email this ZIP file to express@empowersuite.com and also state the approximate time when the error occurred.

7. If the issue affects a specific presentation, or you receive error messages, please also send us the presentation in question and a screenshot of any related error message.​

 
Thank you for your assistance in resolving this issue!

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Should you encounter any problems with the above contact express@empowersuite.com

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